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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

This article discusses troubleshooting steps that can help resolve issues when you receive an 'Excel not responding' error, or Excel hangs or freezes when you launch Excel, open a file or save a file.

Cause

Problems with Excel hanging, freezing or not responding may occur for one or more of the following reasons:

  • This issue can occur if you have not installed the latest updates.
  • Excel may be in use by another process.
  • A previously installed add-in may be interfering with Excel.
  • You may need to repair your Office 2010 programs.
  • Antivirus software may be outdated, or conflicting with Excel.
  • Advanced Troubleshooting Another program may be conflicting with Excel.

Resolution

Follow the provided methods in this article in order. If you have previously tried one of these methods and it did not help, go to another method from this list:

Method 1: Install the latest updates

Click here to show information on how to install latest updates.

You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Office updates, see Install Windows updates.

If installing the latest Office updates did not resolve your issue, continue to method 2.

Method 2: Check to make sure Excel is not in use by another process

Click here to show information on how to make sure Excel is not in use by another process.

If Excel is in use by another process, this information will be displayed in the horizontal status bar at the bottom of the screen. If you try to perform other actions while Excel is in use, Excel may not respond. Let the task in process finish its job before attempting other actions.

If Excel is not in use by another process, continue to method 3.

Method 3: Investigate possible issues with add-ins

Click here to show information on how to look for add-in issues.

While add-ins can enhance your experience, they can occasionally interfere or conflict with Excel. Try starting Excel without add-ins to see if the problem goes away. Here's how:

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  1. Do one of the following:

    If you are running Windows XP, click Start, and then click Run.

    If you are running Windows Vista or Windows 7, click Start.

  2. Type Excel /safe, and then click OK.

  3. If the issue is resolved, on the File menu, click Options, and then click Add-Ins.

  4. Select COM Add-ins, and then click Go.

  5. Click to clear all the check boxes (Disable the Add-ins) in the list, and then click OK.

  6. Restart Excel.

If the issue does not occur, start enabling the add-ins one at a time until the issue occurs. This will allow you to figure out which add-in is causing the problem. Be sure and restart Excel each time you enable an Add-in.

If disabling add-ins did not resolve your issue, continue to method 4.

Method 4: Repair your Office 2010 programs

Click here to show information on how you can repair Office 2010 programs.

Repairing your Office 2010 programs can resolve issues with Excel not responding, hanging, or freezing by automatically repairing errors in the file.

  1. Quit any Microsoft Office programs that are running.
  2. Open the Control Panel, and then open Add or Remove Programs (if you are running Windows XP) or Programs and Features (if you are running Windows Vista or Windows 7).
  3. In the list of installed programs, right-click Microsoft Office 2010, and then click Repair.

Note

If you are using Office Click-to-Run, please see the following Microsoft Office article and follow the steps to Repair Office Click-to-Run:

If you're not sure if the version of Office that you have is Click to Run, check your version by:

  1. Open any Office product (Excel, Word, PowerPoint etc.).
  2. Click on the FileTab and select Help.
  3. Under 'About Microsoft Office' it should say (32-bit) or (64-bit) next to the version number.
  4. If you have a Click to Runversion it will be stated there.

If repairing your Office programs did not resolve your issue, continue to method 5.

Method 5: Check to see if your antivirus software is up-to-date or conflicting with Excel

Click here to show information on how you can check for conflicts or if the antivirus is up-to-date.

If your antivirus software is not up-to-date, Excel may not function properly.

To check whether your antivirus software is up-to-date

To keep up with new viruses that are created, antivirus software vendors periodically provide updates that you can download from the Internet. Download the latest updates by visiting your antivirus software vendor's website.

For a list of antivirus software vendors, see Consumer security software providers.

To check whether antivirus software is conflicting with Excel

If your antivirus software includes integration with Excel, you may experience performance issues. In this case, you can disable all Excel integration within the antivirus software. Or, you can disable any antivirus software add-ins that are installed in Excel.

Important

Changing your antivirus settings may make your PC vulnerable to viral, fraudulent, or malicious attacks. Microsoft does not recommend that you attempt to change your antivirus settings. Use this workaround at your own risk.

You may have to contact your antivirus software vendor to determine how to configure the software to exclude any integration with Excel or to exclude scanning in Excel.

If updating you antivirus software, and excluding it from integrating with Excel did not resolve your issue, continue to Advanced Troubleshooting.

Advanced Troubleshooting

This section is intended for more advanced computer users. If you are not comfortable with advanced troubleshooting, go to the More Information section.

Perform a Selective Startup to determine if another program is conflicting with Excel

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Click here to show information on how to perform a selective startup.

When you start Windows normally, several applications and services start automatically and then run in the background. These applications and services can interfere with other software on your PC. Performing a Selective Startup or 'clean boot' can help you identify problems with conflicting applications. To perform a Selective Startup, see How to perform a clean boot in Windows.

If performing a Selective Startup does not resolve your issue, continue to method 2.

More Information

If the information in this knowledge base article did not help resolve your issue in Excel 2010, select one of the following options:

  • More Microsoft online articles:Perform a search to find more online articles about this specific error
  • Help from the Microsoft Community online:Visit the Microsoft Community online and post your question about this error.
  • Contact Microsoft support:Find the phone number to contact Microsoft Support.
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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

If you perform one of the following procedures in one of the Microsoft Office programs that are listed at the end of this article, the program may stop responding (hang) for a long time:

  • You click the Save in list in the Save As dialog box.
  • You click the Look in list in the Open dialog box.

If you click Cancel or try to close the dialog box, the program still does not respond.

Cause

This problem may occur if any one of the following conditions is true:

NoteOffice 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. SummaryExisting Office 2016 for Mac customers will be seamlessly upgraded to 64-bit versions of Word, Excel, PowerPoint, Outlook, and OneNote as part of the August product release (version 15.25). For more information about this change,. Microsoft office for mac 2011 64 bit. This affects customers of all license types: Retail, Office 365 Consumer, Office 365 Commercial, and Volume License installations.

  • When the computer is connected to one or more mapped network shares that are nonexistent or that are currently offline.
  • When one or more mapped drives are persistent, and the drive is in a domain that is not trusted.
  • When the mapped drive is located on a slow or a down-level computer. A down-level computer is when the operating system of the computer has an earlier version of Microsoft Windows than the computer that you are using).
  • When a mapped drive is connected across a Wide Area Network (WAN).
  • When a drive is an inaccessible removable drive.

Resolution

To resolve this issue, you must disconnect all network drives that are have any one of the conditions that are stated in the 'Cause' section. To do this, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see the product documentation to complete these steps.

  1. Right-click My Computer, and then click Disconnect Network Drive.
  2. In the Disconnect Network Drive dialog box, click the letter of the drive that you want to disconnect, and then click OK.
  3. Repeat steps 1 and 2 until all offline network drives are disconnected. If you are not sure about a particular drive, follow these steps:

    1. Click Start, and then click Run.

    2. In the Open box, type the following, and then press ENTERcomputer nameshare name

      Where computer name is the name of the server that is sharing the resource, and share name is the name of the shared resource that you want to use.

      If the resource is not available, you receive an error message that is similar to the following:

      The network name cannot be found.

Alternatively, you can try to view the contents of the drive in the Windows Explorer.

Workaround

To work around this behavior, use one of the following methods.

Method 1: Do not use persistent connections

When you connect a mapped drive, click to clear the Reconnect at logon check box. By clearing this check box, the mapped drive will not be connected the next time that you log on to the computer. See the 'More Information' section for more information about how to map a network drive.

Method 2: Use a user logon script

If you can, use a logon script to connect a user to the appropriate servers every time that the user logs on. Make sure that the script maps the drive in a non persistent state. If the drive is not available as the logon script runs, the drive is not mapped. This behavior prevents the issue.

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Method 3: Use server mirroring

If the connection is over a Wide Area Network (WAN), consider implementing server mirroring. Server mirroring duplicates a distant server locally. Then, map your drive to the local, duplicate server. Doing this can reduce the wait time by connecting to a local server.

Method 4: Use a shortcut to the network location

Use a shortcut on the Microsoft Windows desktop or in My Network Places to connect to the network location that you want.

More Information

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Each location in a list is checked to make sure that it is available and that you have access permissions when you perform both the following procedures in Microsoft Office programs:

  • You try to open or to save a file.
  • You access the Look in or the Save In list.

If any mapped drive is in a state that is documented in the 'Cause' section, it takes some time for the condition to be detected and resolved by the Office program. To avoid this behavior, you should disconnect that mapped drive. You can look for the availability of the drive at any time in Windows Explorer. If the drive is available, map the network drive again later.

To map a drive to a resource that is online again, follow these steps:

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  1. Right-click My Computer, and then click Map Network Drive.

  2. In the Drive box, click the drive letter that you want to use for the network drive.

  3. In the Folder box, type the following computer nameshare name

    Where computer name is the name of the server that is sharing the resource, and share name is the name of the shared resource that you want to use.

  4. To make the mapped drive non persistent, click to clear the Reconnect at logon check box.

  5. Click Finish.

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If you are trying to connect to resources on other networks, contact the network administrator. Network drives that no longer exist, that are no longer shared, or inaccessible removable drives should be permanently disconnected to avoid affecting the performance of Office products.